Help & Support

Waiting Time: Complimentary waiting time is 60 minutes for International arrivals and 45 minutes for Domestic arrivals (starts from actual flight landing time). For Departures/Hotel pickups, complimentary waiting time is 15 minutes from the scheduled time.

Flight Tracking: We monitor flight status in real-time. If your flight is delayed, your pickup time will be automatically adjusted. However, if the flight is canceled, please notify us immediately to avoid a "No Show" charge.

Luggage Capacity: Standard luggage allowance is 1 medium suitcase and 1 carry-on per passenger. Oversized items (surfboards, golf bags) must be declared in advance and may require a vehicle upgrade.

Meeting Point: The driver will wait at the designated arrivals hall holding a sign with your name. Specific meeting instructions for each airport are provided in your booking voucher.

Extra Stops: Prices are for point-to-point transfers. Unscheduled extra stops will incur an additional charge of Rp 50,000 - Rp 100,000 depending on distance.

Usage Duration: Standard rental duration is 12 hours. Usage must end within 12 hours from the pickup time unless a multi-unit booking is made.

Overtime Policy: Overtime is charged at 10% of the 12-hour rate per hour. Usage exceeding 4 hours of overtime will be charged as a full 12-hour unit.

Fuel & Other Costs: Prices generally include car, driver, and fuel. Tolls, parking fees, and driver meals/tips are the responsibility of the customer unless specified as "All-Inclusive".

Geographic Limits: Rental is limited to the island of Bali. Inter-island travel requires prior written consent and additional permits/insurance.

Insurance & Liability: All vehicles are fully insured. However, passengers are responsible for their personal belongings. We are not liable for any lost or stolen items inside the vehicle.

Booking Confirmation: Some activities require 24-hour advance booking. Confirmation will be sent to your email. Please present either a printed or digital voucher to the tour operator.

Child Policy: Age limits apply for certain high-risk activities (e.g., rafting, diving). Children must be accompanied by an adult at all times.

Health and Safety: Participants must be in good physical health. Pregnant women or individuals with heart conditions are advised not to join strenuous activities.

Weather Disruptions: We reserve the right to cancel or reschedule activities due to adverse weather or safety concerns. Full refunds are issued if we cannot provide a suitable alternative.

Cancellation & Late Arrivals: Cancellations made within 24 hours of the activity start time are non-refundable. Late arrivals are considered "No Shows" and will not be refunded.